Frequently Asked Questions (FAQ’s)
Find answers to some of the most Frequently Asked Questions and see why PipelineSuite® Bid Management Software is easy and efficient for Construction Bid Solicitation and Management
Do my subcontractors have to sign up, and is my data shared with others outside my company?
NO and NO! These questions go hand in hand. Other systems make your subcontractors sign up for their service, which then makes them available to your competitors. It also creates an extra step that may deter your subs from responding and bidding. With PipelineSuite, you’ll get a better response rate and coverage because it’s easier for them...they simply click a button in your email for instant access.
How do I get my list of subcontractors into the Software?
We have an import feature, but email them to us and we will import them for you as part of our service.
Can I edit my subcontractor data any time?
YES! It’s YOUR data, you own and control it. You can edit it right on the screen with our inline editing technology. That’s one of the things our customers LOVE about PipelineSuite, that they are in full control of their subcontractor data and can edit anything instantly. You can’t do that with some other programs.
Am I limited on anything such as number of projects, emails, or file sizes?
No limits! We think limits are annoying.
Do you have a bid leveling program?
Yes! PipelineTabs allows you to tabulate infinite number of line items, identify differences and discrepancies, enter plug numbers and then level your bids.
Do you have a Prequalification module?
Yes! PipelinePrequal is robust and customizable, allowing you to qualify subs using your existing methods. We’ll take your existing form and convert it to an electronic version. PipelinePrequal is a robust form builder which will work for any form, not just a prequal.
Can I pay for only the modules I need?
Yes! And you can add or remove modules and our extra value-added services during your term.
Does PipelineSuite offer an NDA feature for confidential projects?
Yes! Only your subcontractors that agree to your NDA terms will have access.
How can I get more bid invitations?
Add your company to the PipelineDirectory™. There is no cost, and then you’ll be seen by our general contractors needing your trade or materials in the geographic area you’re willing to work.
How can PipelineBid help my company?
Imagine a centralized place to track all your incoming bid invitations and projects, either on a list or on a bid calendar that you can share with your fellow employees. Also use it to send proposals and make sure all the emails delivered, which customers opened your email and when.
What is the difference between the free version of PipelineBid and PipelineBid Pro?
- With PipelineBid Pro, you can forward all your emailed bid invitations to firstname.lastname@example.org and our software will read them and enter them automatically. In the free version you need to manually enter all data.
- PipelineBid Pro includes a proposal builder, sender and tracker.
- PipelineBid Pro allows you to create and track unlimited custom fields. Whatever you were tracking in Excel can now be tracked in PipelineBid Pro!
Account / Set Up
How long will it take for all my subs to get into your system?
We can usually have you up and running by next business day, depending on how clean your data is for us to import.
Am I required to sign an annual contract?
No, we offer the flexibility of monthly or quarterly terms, and we offer a discount for paying annually.
What are the hours of your customer service?
Customer service is available 24/7; 365. We will provide you with a variety of ways to contact us, including a direct sales rep and online chat.
Does PipelineSuite integrate with Procore?
Yes, Procore is one of our software integration partners. Eliminate dual entry of data by using our free integration tool.
Do you offer training?
Yes, you get unlimited free training with your all PipelineSuite modules. We offer monthly training webinars, or you can schedule a special training session as needed.
If You Can’t Find an Answer to Your Question, Email Us!
What We Hear From Our Customers
“I researched a total of (6) programs. The comparison was eye opening. The presentation and demo was very informative. No one from Pipeline pressured me during the process. I spoke with some of my subcontractors for feedback and they all liked Pipeline. They felt it was a user friendly program and that is important to me. If my subs like the program, they will be more apt to bid. Some programs were so costly and did not offer the features that Pipeline has. Overall Pipeline is the best option for the money.”
- Annette from Delran Builders
“I wanted to let you know that Pipeline saved us big time today. We have a sub that we gave a contract to for drywall on one of our projects and a few days before bids were due an addendum went out adding a lot more to their scope of work and now all the sudden in the middle of the job the sub is claiming he never saw the addendum and that he will not do the work unless we pay him a lot more for it. He said he wanted proof he received that email and he would shut up and do the work. Thanks to your tracking logs I was able to give him down to the second when he got the email and read it!!!! I love that feature. He was very shocked because he didn’t think we would actually have that to back it up so I have to thank you guys for that. It saved us a lot of money, and kept our job moving along!!”
— Kassandra, Flynn Construction
“Pipeline does just what we need and all their demo promised. We are able to prepare an ITB in minutes instead of hours. The learning curve was non-existent. We were able to load our vendor database and be up and running almost immediately. Our vendors tell us it is the best they see, and they see a lot of different invitations. Our logo is front and center and easy to recognize. We are in control of our database, and it is not shared with our competitors. Selecting vendors is quick and easy and can be duplicated for similar projects, which saves time and effort. We compared four software solutions and chose Pipeline. I'm glad we did.”
— Bruce, Yeargin Potter Shackelford
“I’ve got to tell you that PipelineSuite is really working great for us. Our subcontractors are finding it very user-friendly, convenient, and they are accepting and adjusting very well to this new system of bidding. It’s more than cut my time in half that I spend sending out invitations, addendum notices, updating contact info, etc. So far we are very satisfied with Pipeline!”
— Brett from IEI General Contractors
“Any suggestions or recommendations are listened to and acted on. On the very few occasions where I've contacted the Help button, I've had an answer right away. We have had this as our only program for the last ten years and don't plan on changing to anything else.”
— Terri from Henry Brothers
“First, let me make the statement that I don't easily provide good reviews. The service is great, every time I call, someone answers and assist us in whatever questions we have. This is easy to use, and it works very well. I've search many other products, this company is big enough to support the needs of a large company and small enough to care, no matter what size you are.”
— Joe from Trias Construction
“So easy to learn! Month-to-month billing! A helpful person a phone-call away. Pipeline was a perfect fit for our team, we aren't a big company but we send out enough invitations to bid to make this cost effective. Pipeline helps us stay organized. Having our files accessible online instead of just our server in the office is a great feature. We love that we can track who we've sent bids to, and quickly add a new sub and get a set of files sent to them in literally a minute. I've sent bid invites from my phone when I wasn't near a computer.”
— Stephanie from Lutrell Construction
“We landed the second job we bid since using Pipeline. Not to say Pipeline was the sole reason for our success, but it helped us contact a lot of subs in a geographic area where we have not done a lot of work. We are pleased with the response so far. Oh, by the way, the job is a $24.5 million school…not too bad.”
— Ron from Denark Construction
“This is incredibly helpful, we have already seen a drastic reduction in the # of kicked back emails. Thank you all very much for all of the work you have done.”
— Miles from Naylor & Breen